As a Registered Training Organisation, Aldridge State High School has agreed to operate within the Principles and Standards of the VET Quality Framework. This includes a commitment to recognize the training qualifications issued by other Registered Training Organisations. The School is registered to deliver a range of VET programs under the direction of Queensland Curriculum Assessment Authority (QCAA) and Department of Education and Training (DET). The mission of the school as an RTO is to deliver quality training and assessment across a range of selected industry areas in accordance with National Training Packages. Aldridge State High School reserves the right to amend the code of practice to suit the needs of training organisations as required. All amendments will be in accordance with legislation governing RTOs.
VET Certificates currently on offer that Aldridge State High School provides as the RTO are:
||Certificate I in Hospitality
|SIS20419||Certificate II in Outdoor Recreation||31/12/2028|
|FSK20119||Certificate II in Skills for Work and Vocational Pathways|
Refer to subject guides for individual unit of competency and details relating to the course.
Reissuing of certificates and statements of attainment
Aldridge State High School provides replacement copies of issued VET certificates and statements of attainment. To protect people’s privacy, copies can only be provided to the person named on the certificate and may incur a fee of $20 per replacement certificate or statement. Certificates or statements of attainment will be available for posting or collecting within 7 working days following a request with suitable proof of identity. If your family name has changed since your certificate was issued, you will need to supply additional proof of your identity, eg a marriage certificate or name change certificate.
Complaints and appeals
Aldridge State High School, as an RTO, has a complaints and appeals policy specific to its RTO operations.
A complaint can be made to the school RTO regarding the conduct of:
- the school RTO, its trainers, assessors or other school RTO staff
- students of the RTO
- any third parties providing services on behalf of the school RTO (if relevant).
Complaints may be made to any member of staff.
An appeal can be made to Aldridge SHS to request a review of a decision, including assessment decisions.
Appeals should be made to the trainer/assessor in the first instance, but can also be made to Heads of Department or the RTO Manager.
Aldridge SHS will ensure that the principles of natural justice and procedural fairness are adopted at every stage of the complaints and appeals process. All complaints and appeals are heard and resolved within 60 calendar days of receipt.
If Aldridge SHS considers that more than 60 calendar days are required to process and finalise the complaint or appeal, the complainant or appellant will be informed of the reasons for the extended timeframe in writing and will be regularly updated on the progress of the matter.
If the processes fail to resolve the complaint or appeal, a review by an independent party will be provided if requested.
Complaints or appeals should be directed to the Principal as CEO of Aldridge SHS - firstname.lastname@example.org.