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VET - BSB20120 Certificate II in Workplace Skills

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Aldridge State High School

RTO number: 30208

BSB20120 Certificate II in Workplace Skills

Qualification description:

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles. This qualification also reflects the role of individuals who have not yet entered the workforce and are developing the necessary skills in preparation for work. These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Refer to training.gov.au External link for specific information about the qualification.

Entry requirements:

There are no entry requirements for this qualification.

Duration and location:

This is a two-year course delivered in Years 11 and 12 on site at Aldridge State High School.

Course units:

To attain a BSB20120 Certificate II in Workplace Skills, 10 units of competency must be achieved: 
Unit code

Title
BSBWHS211
Contribute to health and safety of self and others
BSBCMM211
Apply communication skills
BSBOPS201
Work effectively in business environments
BSBPEF202
Plan and apply time management
BSBSUS211
Participate in sustainable work practices
BSBPEF201
Support personal wellbeing in the workplace
BSBTEC202
Use digital technologies to communicate in a work environment
BSBTWK201
Work effectively with others
BSBTEC201
Use business software applications
BSBPEF101
Plan and prepare for work readiness

Delivery modes:

A range of delivery modes will be used during the teaching and learning of this qualification. These include:
  • face-to-face instruction
  • work-based learning
  • guided learning

Fees:

There are no additional costs involved in this course.

Assessment:

Assessment is competency based and completed in a simulated business environment.

Units of competency are clustered and assessed in this way to replicate what occurs in a business office as closely as possible.

Assessment techniques include:

  • observation
  • folio reviews
  • questioning
  • written and practical tasks

Work placement:

Students are provided with the opportunity to do work experience through the school, where they could work in a real office environment; however, it is not a mandatory requirement of the qualification.

Pathways:

This qualification may articulate into:

  • BSB30120 Certificate III in Business
  • work within a variety of entry-level Business Services job roles.

RTO obligation:

The RTO guarantees that the student will be provided with every opportunity to complete the qualification. We do not guarantee employment upon completion of this qualification.

Students who are deemed competent in all 10 units of competency will be awarded a Qualification and a record of results.

Students who achieve at least one unit of competency (but not the full qualification) will receive a Statement of Attainment.


Last reviewed 24 March 2025
Last updated 24 March 2025